Online Learning Complemented with In-person "Ports of Call"

Patient Satisfaction has true cruise-like atmosphere of fun and learning at Beacon Health…Passports are issued to passengers and their online learning courses are complemented with facilitated Ports of Call where online learning meets real-world practice in a fun, safe environment.


Managers and team leaders conduct quick touchpoint sessions with their learners throughout the Be a Beacon program.  Fully-planned facilitator guides help them choose from a menu of exercises and discussions, allowing them to touch base on the topics that concern them most.  Not only that, but each guide includes exercises of varying length so that even the tightest of schedules can be accomodated



Hear the story right from the source...

Lori Turner, Beacon Health System's Chief Marketing and Experience Officer, recently joined Bill Balderaz of Healthcast to talk about the decision to develop an entirely new approach to patient satisfaction.